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Advent Informatics - Support feedback
At Advent Informatics, we strive to provide best-in-class support to our customers. Through this survey we are trying to understand how satisfied or dissatisfied are our users with the support we provide. We want to understand which are the areas we can improve and which are the areas we can pat ourselves and say well done to our colleagues. Please provide your honest feedback.
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Name
*
First
Last
Organization Name
*
Who was the primary person to support you
*
Select support personnel name
Surojit Sadhu
Mohsin Pathan Khan
Amit Bedi
On a scale of 1-5, how will you rate our support for its RESPONSIVENESS? ( 5 being the highest)
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1
2
3
4
5
On a scale of 1-5, how will you rate our support for its ABILITY TO SOLVE THE ISSUE? ( 5 being the highest)
*
1
2
3
4
5
On a scale of 1-5, how will you rate our support for your OVERALL SATISFACTION with our support? ( 5 being the highest)
*
1
2
3
4
5
What is the general response time to get a response from us after reporting the issue or support question?
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Less than 1 hour
Less than 3 hours
Less than 24 hours
More than 24 hours
the scale the
Can we hear more from you on what you liked and what you didnt like from our support?
*
Use of Data Submitted
*
I allow Advent Informatics use the data filled in this form and put it on their website
I allow Advent Informatics use the data filled in this form and put it on their website without using my name.
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